An HR assistant that answers from your own policies
Employees ask HR questions in plain language and get answers from your approved policies, with sources. Questions it can't answer become HR tickets, with the employee's consent.
How many casual leaves do I have left?
You have 4 casual leaves left this year. They expire on 31 Dec and cannot be encashed.
Source: Leave Policy v3.2The HR Nova.ai HR chatbot answers employee questions 24/7 using only the documents HR has approved, such as the employee handbook, policies, SOPs and FAQs. Each answer shows its source. If it cannot answer, it offers to raise an HR ticket, and creates one only when the employee confirms.
What you get
Answers you can trust
HR uploads and version-controls the knowledge base. The chatbot answers only from published documents and cites the source, so employees get the same answer HR would give.
Common questions it handles
Leave entitlements and balances, probation and confirmation, office timings and work-from-home rules, medical and insurance reimbursements, allowances and benefits, and the code of conduct.
HR tickets, when the chatbot can't answer
The chatbot offers to raise an HR ticket, and nothing is created until the employee confirms. Each ticket gets a reference number, the employee sees an instant confirmation, and HR is notified straight away. Messages showing frustration or distress are flagged for priority attention. HR filters tickets by status, category or assignee, assigns them to team members and moves them from Open to In progress, Resolved and Closed. They reply to the employee from the ticket, add internal notes only HR can see, and reopen a ticket if the issue comes back.
What HR learns
Trending questions, resolution rates and knowledge gaps, so HR knows which policy needs clearer wording.
HR Chatbot
Get instant answers to employee HR questions with an AI-powered HR chatbot available 24/7.
- Answers you can trust
- Common questions it handles
- HR tickets, when the chatbot can't answer
- What HR learns
| # | Question | Status |
|---|---|---|
| 1043 | Salary certificate | Open |
| 1042 | Tax deduction query | In progress |
| 1039 | Medical reimbursement | Resolved |
Common questions
Can't find your answer? Browse every question or contact us.
01Does the HR chatbot make up answers?
No. It answers only from documents HR has approved and shows the source.
02What happens when the chatbot can't help?
It offers to raise an HR ticket. The employee gets a reference number and HR is notified.
03Is a ticket created automatically?
No. A ticket is created only when the employee confirms.
04Can we update the chatbot's knowledge?
Yes. Upload, retire and version documents at any time.
AI drafts. A named person approves.
Nothing touches pay, ratings or an employee file until a named person signs off, and every approval is logged with their name and the date.
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